Faq



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Faq

Q. What are the services offered by Al Million?

Al Millions offers a reliable metered taxi service in Mumbai, Hyderabad, Delhi and Bengaluru through a fleet of modern, air conditioned cars equipped with state-of-the-art GPS based communication technology. The service is backed by a 24×7 Customer Contact Center.

Q. What are the timings for the Al Million Service?

Al Million Services are available round the clock.

Q. How do I book a Al Million?

You can book a Al Million either through our Website or Phone. • To book a Al Million through the website, visit our home page: www.Al Milliontaxi.com. • To book through phone please call  800-8294

Q. Can I hail an Al Million Taxi on the road?

Of course, and if the Al Million Taxi is not occupied or traveling to another assigned pick up, he will be more than happy to get you on board

Q. Is there a charge for booking on the phone ?

Yes, there is a ‘Convenience Charge’ for booking a Al Million Taxi if you book through our call center by dialing  800-8294. To know more about convenience charge, please read our Terms & Conditions.

Q. What is the fare that I will be charged?

The fares for Al Million Taxis are those prescribed for radio taxis in Doha, Qatar. These include fares for distance traveled, waiting charges, if any and a night surcharge as applicable in Doha ,Qatar. Night fare is applicable from 09:00pm to 05:00am

Q. Will I be charged for waiting time also?

The charge for waiting time while the meter is flagged on is as prescribed by the Department of Transport and karwa

Q. How do I pay after the completion of my trip?

You can pay the chauffeur in cash or by debit/credit card and a printed receipt for the same will be given to you. Please always insist on the printed receipt. The debit / credit card payment facility is currently not available and will be launched shortly.

Q. Will I get a printed receipt for the amount paid?

First toggle textAlways. Please insist on it. Our drivers are trained to give the receipt for every fare they collect. If by oversight this is missed, please ask for a receipt.

Q. What do I do if I have left something behind in a Al Million?

Please call our Customer Service Center at  800-8294 and give us the details of the taxi number, date and time of travel (all this information is there on your printed fare receipt) and we will help you track down your missing item. Al Million drivers are trained to report items left behind in a cab. So if you tell us the details of your commute, it makes it easy for us to link you with your missing item!

Q. Can I cancel a booking made?

Our system of handling bookings is automated and once your journey is confirmed by our Customer Service Center, a taxi is assigned to report to you. We do understand that sometimes, plans change and you may need to cancel a booking. Please tell us as soon as you reasonably can- that you would like to cancel a booking so that we can avoid an Al Million reporting to you, when you don’t need it.

About Convenience Charge

Q. Are there any additional booking charges?

Yes, if you book a Al Million by calling  800-8294, a Convenience Charge will be applicable over & above your fare charge.

Q. What are the charges that I have to pay if I book a Al Million by calling 800-8294?

Apart from fare charges, you will be paying following Convenience Charge:

Fare List
Flag fall – 4.0 QR
Minimum KM – 10 QR
Rate / km inside Doha (day) – 1.2 QR
Rate / km outside Doha (day) – 1.8 QR
Rate / km inside Doha (night) – 1.8 QR
Rate / km outside Doha (night) – 1.8 QR
Waiting Charges per 15minutes – 8 QR
Call Center booking charges – 4.0 QR

Q. Is there any guarantee for getting a taxi if I pay Convenience Charge?

This is not a guaranteed service. Cab will be provided as per availability. The Convenience Charge will be applicable only if you get a taxi.

Q. How do I pay the Convenience Charge?

You have to pay this charge to our driver along with the fare charges. It will get added automatically in your bill.

Q. Why do I have to pay the Convenience Charge?

The Call Center booking is a dedicated service offered to Al Million customers. The convenience charges are applicable for bookings confirmed by the call center. The call center helps arrange for the cabs in spite of the cab being a distance away. There are costs and resources used for such a service at the call center. This charge will be payable at the end of the journey along with the taxi fare. However, this Convenience Charge is not applicable if you take pick a taxi on the street.

Q. Will every call to the call center attract the Convenience Charge?

No, Convenience Charge will applicable only if you make a booking through call center & you use the cab service. Any other service calls i.e. to check the booking status, to cancel/modify a booking, to give your feedback, or an enquiry call will not attract any fees.